Veterans should not have to endure low-quality health care. One of the key improvements made by the VA MISSION Act of 2018 was to ensure the Department of Veterans Affairs (VA) always provides high-quality care at its facilities. The Act gives veterans the choice to utilize community care if a VA medical center doesn’t meet quality standards, and the VA is supposed to identify the low-quality medical service lines and fix them.
Unfortunately, this commonsense approach to improving the quality of VA care has never been fully implemented. During a global pandemic, many veterans are still waiting for the quality eligibility criteria for community care to be activated.